Airline Customer Service Plans

In September 1999, U.S. airlines that are members of the Air Transport Association released Customer Service Plans that fulfill a commitment made by the association to the traveling public. These plans describe what the carriers will do in areas such as:

Other commitments to air travelers to improve service are also covered. The following links will take you to the airlines’ Customer Service Plans on the air carriers’ web sites.

File a consumer complaint with DOT | Aviation Safety and Security | Air Travel Consumer Report Travel Tips & Publications
Rules, Guidelines, and Enforcement Orders | Service Cessations / Bankruptcy

Office of Aviation Enforcement and Proceedings | U.S. Department of Transportation | 1200 New Jersey Ave, SE | Washington, DC 20590
(Last Updated 06/27/2008)