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Sources of Air Travel Information

Availability and prices subject to change.

Citizen Information Center

Write to the Citizen Information Center, P.O. Box 100, Pueblo, CO 81002.: Fly Rights . Information on how to cope with delayed and canceled flights, overbooking, baggage problems, air fares, frequent-flyer programs, and other air service issues. 58 pp. $4.00.; Fly Smart - An Air Traveler's Guide. Air safety information for passengers. Free.; Foreign Entry Requirements . Visa and other requirements for many foreign countries. $1.00.; Passports - Applying for Them the Easy Way. $1.00.

Superintendent of Documents

Write to the Superintendent of Documents, P.O. Box 371954, Pittsburgh, PA 15250-7954.: A Safe Trip Abroad . Precautions against robbery, terrorism. $1.25.; Health Information for International Travelers Information on travelers diarrhea, risks from food and water, medical care abroad (including advice about blood transfusions), and more. $20.00 (220 pp.).

U.S. Department of Transportation

Click here for information on how to submit a complaint to DOT about an air travel problem.

Plane Talk. A series of facts sheets on specialized topics. Free.

Consumers Tell It to the Judge . Small claims court. Free.

Air Travel Consumer Report . Statistics for the industry and for individual airlines on delayed and canceled flights, oversales, baggage problems and consumer complaints to DOT. Free.

Complaints . To register a recorded complaint about air service with the Aviation Consumer Protection Division, call (202) 366-2220. Written complaints may be sent to the Division at the address at the beginning of this section. These complaints are charged against that airline (or other company) in the Department's monthly Air Travel Consumer Report and serve as a basis for rulemaking and enforcement action.

Federal Aviation Administration

Write to the Consumer Hotline, AOA-20, FAA, 800 Independence Ave. S.W., Washington, DC 20591: Tips for Parents Using Child Restraints on Aircraft. Free.
Hotline. Aviation safety concerns may be reported to the FAA at 1-800-255-1111.

DOT Research and Special Programs Administration

Write to the U.S. Department of Transportation, R.S.P.A., DHM-50, Washington, DC 20590.: These Fly . . . These May Not. Hazardous materials that you should avoid bringing on airlines. Free.

U.S. Department of State

http://www.state.gov/travel

Hotline. Recorded information on travel safety, travel warnings about specific destinations, and other issues. (202) 647-5225.

U.S. Customs Service

Write to the U.S. Customs Service, P.O. Box 7407, Washington, DC 20044: Know Before You Go . Customs advice for entering the U.S. Free.

Federal Trade Commission

Write to the Federal Trade Commission, 6th & Pennsylvania Ave. N.W., Room 130, Washington, DC 20580: Telemarketing Travel Fraud . Travel scams marketed by phone. Free.

U.S. Department of Agriculture

Write to USDA/APHIS Public Information, 4700 River Road, Unit 1-A01, Riverdale, MD 20737: Travelers' Tips . Bringing plant and animal products into the U.S. Free.; Traveling By Air with your Pet. Free.

U.S. Public Health Service

Centers for Disease Control: Travel Information

International Travelers' Hotline: 404-332-4559

Telephone or fax-back information about required and recommended vaccinations for foreign destinations.

American Society for the Prevention of Cruelty to Animals

Write to the A.S.P.C.A. Education Dept., 424 E. 92nd St., New York, NY 10128. (Enclose a long self-addressed stamped envelope): Air Travel Tips [for pets]. Free.

ECPAT-USA (End Child Prostitution, Child Pornography and Trafficking of Children)

Write to ECPAT-USA, 157 Montague Street, Brooklyn, NY 11021

What You Should Know About Sex Tourism Before You Go Abroad. Free

July 2000