Air Travel Consumer Reports for 2009

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. This page was last updated on December 8, 2009, and the most recent data is from October 2009.

The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Department’s Bureau of Transportation Statistics. The section that deals with consumer complaints is based on data compiled by the OAEP’s Aviation Consumer Protection Division (ACPD). The section that deals with customer service reports to the Department of Homeland Security’s Transportation Security Administration (TSA) is based on data provided by TSA. The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the ACPD. Each section of the report is preceded by a brief explanation of how to read and understand the information provided.

The report is usually issued during the first week of each month. Oversales are reported quarterly rather than monthly, and oversales figures may be slightly older than the other data in certain months. The report, which contains tables of information, is best printed in "landscape" orientation.

Additional air travel data can be found on the BTS website.


Reports Issued in 2009

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December 2009 Report
PDF Version   |   MS Word Version
Flight Delays: October 2009 / 12 Months Ending October 2009
Mishandled Baggage: October 2009
Oversales: 3rd Quarter / January-September 2009
Consumer Complaints: October 2009
Customer Service Reports to the Dept. of Homeland Security: October 2009
Airline Animal Incident Reports: October 2009
November 2009 Report
PDF Version   |   MS Word Version
Flight Delays: September 2009 / 12 Months Ending September 2009
Mishandled Baggage: September 2009 / 12 Months Ending September 2009
Oversales: 3rd Quarter 2009 / January-September 2009
Consumer Complaints: eptember 2009 / January-September 2009
Customer Service Reports to the Dept. of Homeland Security: September 2009
Airline Animal Incident Reports: September 2009
October 2009 Report
PDF Version   |   MS Word Version
Flight Delays: August 2009 / 12 Months Ending August 2009
Mishandled Baggage: August 2009
Oversales: 2nd Quarter 2009 / January - June 2009
Consumer Complaints: August 2009
Customer Service Reports to the Dept. of Homeland Security: August 2009
Airline Animal Incident Reports: August 2009
September 2009 Report
PDF Version   |   MS Word Version
Flight Delays: July 2009 / 12 Months Ending July 2009
Mishandled Baggage: July 2009
Oversales: 2nd Quarter 2009 / January - June 2009
Consumer Complaints: July 2009
Customer Service Reports to the Dept. of Homeland Security: July 2009
Airline Animal Incident Reports: July 2009
August 2009 Report
PDF Version   |   MS Word Version
Flight Delays: June 2009 / 12 Months Ending June 2009
Mishandled Baggage: June 2009 / January - June 2009
Oversales: 2nd Quarter 2009 / January - June 2009
Consumer Complaints: June 2009 / January - June 2009
Customer Service Reports to the Dept. of Homeland Security: June 2009
Airline Animal Incident Reports: June 2009
July 2009 Report
PDF Version   |   MS Word Version
Flight Delays: May 2009 / 12 Months Ending May 2009
Mishandled Baggage: May 2009
Oversales: 1st Quarter 2009
Consumer Complaints: May 2009
Customer Service Reports to the Dept. of Homeland Security: May 2009
Airline Animal Incident Reports: May 2009
June 2009 Report
PDF Version   |   MS Word Version
Flight Delays: April 2009 / 12 Months Ending April 2009
Mishandled Baggage: April 2009
Oversales: 1st Quarter 2009
Consumer Complaints: April 2009
Customer Service Reports to the Dept. of Homeland Security: April 2009
Airline Animal Incident Reports: April 2009
May 2009 Report
PDF Version   |   MS Word Version
Flight Delays: March 2009 / 12 Months Ending March 2009
Mishandled Baggage: March 2009 / January-March 2009
Oversales: 1st Quarter 2009
Consumer Complaints: March 2009 / January-March 2009
Customer Service Reports to the Dept. of Homeland Security: March 2009
Airline Animal Incident Reports: March 2009
April 2009 Report
PDF Version   |   MS Word Version
Flight Delays: February 2009 / 12 Months Ending February 2009
Mishandled Baggage: February 2009
Oversales: 4th Quarter 2008 / January-December 2008
Consumer Complaints: February 2009
Customer Service Reports to the Dept. of Homeland Security: February 2009
Airline Animal Incident Reports: February 2009
March 2009 Report
PDF Version   |   MS Word Version
Flight Delays: January 2009 / 12 Months Ending January 2009
Mishandled Baggage: January 2009
Oversales: 4th Quarter 2008 / January-December 2008
Consumer Complaints: January 2009
Customer Service Reports to the Dept. of Homeland Security: January 2009
Airline Animal Incident Reports: January 2009
February 2009 Report
PDF Version   |   MS Word Version
Flight Delays: December 2008 / 12 Months Ending December 2008
Mishandled Baggage: December 2008 / January-December 2008
Oversales: 4th Quarter 2008 / January-December 2008
Consumer Complaints: December 2008 / January-December 2008
Customer Service Reports to the Dept. of Homeland Security: December 2008
Airline Animal Incident Reports: December 2008
January 2009 Report
PDF Version   |   MS Word Version
Flight Delays: November 2008 / 12 Months Ending November 2008
Mishandled Baggage: November 2008
Oversales: 3 rd Quarter 2008 / January-September 2008
Consumer Complaints: November 2008
Customer Service Reports to the Dept. of Homeland Security: November 2008
Airline Animal Incident Reports: November 2008
 
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(Last Updated 01/06/2010)