Air Travel Consumer Reports for 2012

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. This page was last updated on September 17, 2012, and the most recent data is from July 2012.

The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Department's Bureau of Transportation Statistics. The section that deals with consumer complaints is based on data compiled by the OAEP's Aviation Consumer Protection Division (ACPD). The section that deals with customer service reports to the Department of Homeland Security’s Transportation Security Administration (TSA) is based on data provided by TSA. The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the ACPD. Each section of the report is preceded by a brief explanation of how to read and understand the information provided.

The report is usually issued during the first week of each month. Oversales are reported quarterly rather than monthly, and oversales figures may be slightly older than the other data in certain months. The report, which contains tables of information, is best printed in "landscape" orientation.

Additional air travel data can be found on the BTS website.


Reports Issued in 2012

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September 2012 Report
PDF Version   |   MS Word Version
Flight Delays: July 2012 / 12 Months Ending July 2012
Mishandled Baggage: July 2012
Oversales: 2nd Quarter 2012 / January - June 2012
Consumer Complaints: July 2012
Customer Service Reports to the Dept. of Homeland Security: July 2012
Airline Animal Incident Reports: July 2012
August 2012 Report
PDF Version   |   MS Word Version
Flight Delays: June 2012 / 12 Months Ending June 2012
Mishandled Baggage: June 2012 / January - June 2012
Oversales: 2nd Quarter 2012 / January - June 2012
Consumer Complaints: June 2012 / January - June 2012
Customer Service Reports to the Dept. of Homeland Security: June 2012
Airline Animal Incident Reports: June 2012
July 2012 Report
PDF Version   |   MS Word Version
Flight Delays: May 2012 / 12 Months Ending May 2012
Mishandled Baggage: May 2012
Oversales: 1st Quarter 2012
Consumer Complaints: May 2012
Customer Service Reports to the Dept. of Homeland Security: May 2012
Airline Animal Incident Reports: May 2012
June 2012 Report
PDF Version   |   MS Word Version
Flight Delays: April 2012 / 12 Months Ending April 2012
Mishandled Baggage: April 2012
Oversales: 1st Quarter 2012
Consumer Complaints: April 2012
Customer Service Reports to the Dept. of Homeland Security: April 2012
Airline Animal Incident Reports: April 2012
May 2012 Report
PDF Version   |   MS Word Version
Flight Delays: March 2012 / 12 Months Ending March 2012
Mishandled Baggage: March 2012 / January - March 2012
Oversales: 1st Quarter 2012
Consumer Complaints: March 2012 / January - March 2012
Customer Service Reports to the Dept. of Homeland Security: March 2012
Airline Animal Incident Reports: March 2012
April 2012 Report
PDF Version   |   MS Word Version
Flight Delays: February 2012 / 12 Months Ending February 2012
Mishandled Baggage: February 2012
Oversales: 4th Quarter 2011 / January – December 2011
Consumer Complaints: February 2012
Customer Service Reports to the Dept. of Homeland Security: February 2012
Airline Animal Incident Reports: February 2012
March 2012 Report
PDF Version   |   MS Word Version
Flight Delays: January 2012 / 12 Months Ending January 2012
Mishandled Baggage: January 2012
Oversales: 4th Quarter 2011 / January – December 2011
Consumer Complaints: January 2012
Customer Service Reports to the Dept. of Homeland Security: January 2012
Airline Animal Incident Reports: January 2012
February 2012 Report
PDF Version   |   MS Word Version
Flight Delays: December 2011 / 12 Months Ending December 2011
Mishandled Baggage: December 2011 / January-December 2011
Oversales: 4th Quarter 2011 / January – December 2011
Consumer Complaints: December 2011 / January-December 2011
Customer Service Reports to the Dept. of Homeland Security: December 2011
Airline Animal Incident Reports: December 2011/January-December 2011
January 2012 Report
PDF Version   |   MS Word Version
Flight Delays: November 2011 / 12 Months Ending November 2011
Mishandled Baggage: November 2011
Oversales: 3 rd Quarter 2011 / January-September 2011
Consumer Complaints: November 2011
Customer Service Reports to the Dept. of Homeland Security: November 2011
Airline Animal Incident Reports: November 2011
 
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Office of Aviation Enforcement and Proceedings | U.S. Department of Transportation | 1200 New Jersey Ave, SE | Washington, DC 20590
(Last Updated 09/14/2012)