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Industry Letters
Guidance Regarding Aviation Rules and Statute

November 9, 2009 Inflation Adjustments to Montreal Convention Liability Limits     Click here to view document in MS Word format.     Click here to view document in PDF format.
October 28, 2009 Use of passenger-supplied electronic respiratory assistive devices on aircraft     Click here to view document in MS Word format.     Click here to view document in PDF format.
October 9, 2009 Limits on baggage settlements     Click here to view document in MS Word format.     Click here to view document in PDF format.
May 13, 2009 Disability Rule: Frequently Asked Questions     Click here to view document in MS Word format.     Click here to view document in PDF format.
March 26, 2009 Baggage liability on international codeshare trips     Click here to view document in MS Word format.     Click here to view document in PDF format.
May 13, 2008 Disclosure of charges for checked baggage     Click here to view document in MS Word format.     Click here to view document in PDF format.
July 17, 2007 Additional guidance concerning service animals re travel to the United Kingdom     Click here to view document in MS Word format.     Click here to view document in PDF format.
February 20, 2007 Guidance concerning service animals re travel to the United Kingdom     Click here to view document in MS Word format.     Click here to view document in PDF format.
December 13, 2006 College Bowl Games and Playoffs     Click here to view document in MS Word format.     Click here to view document in PDF format.
April 21, 2006 Reporting oversales: value of travel vouchers     Click here to view document in MS Word format.     Click here to view document in PDF format.
July 28, 2005 Accessible aircraft lavatories: providing accurate information to consumers     Click here to view document in MS Word format.     Click here to view document in PDF format.
June 1, 2005 Honoring tickets of insolvent airlines: additional guidance     Click here to view document in MS Word format.     Click here to view document in PDF format.
November 4, 2004 Disclosure of airfare variations: web vs. other sources
Surcharges that may be listed separately in advertisements     Click here to view document in PDF format.
October 8, 2004 Role of air charter brokers     Click here to view document in MS Word format.     Click here to view document in PDF format.
September 4, 2003 Advertising: "free" tickets, disclosure of fees     Click here to view document in MS Word format.     Click here to view document in PDF format.
July 8, 2003 Reporting of Disability-Related Air Travel Complaints     Click here to view document in MS Word format.     Click here to view document in PDF format.
May 16, 2003 Air Carrier Liability Insurance: Notice to DOT     Click here to view document in MS Word format.     Click here to view document in PDF format.
May 9, 2003 Service Animal Guidance     Click here to view document in MS Word format.     Click here to view document in PDF format.
January 23, 2003 Honoring tickets of insolvent airlines: more information     Click here to view document in MS Word format.
November 14, 2002 Honoring tickets of insolvent airlines: additional information     Click here to view document in MS Word format.
August 8, 2002 Honoring tickets of insolvent airlines     Click here to view document in MS Word format.
August 2, 2002 Airline agents for service of process
June 5, 2002 Advertising:
  • Internet "percent off " discounts and sale fares
  • Disclosure of insurance surcharges and security fees
December 19, 2001 Internet fare advertising of service fees
November 19, 2001 Nondiscrimination in airport security screening (frequently asked questions)
November 16, 2001 Security: FAA guidance on nondiscrimination on the basis of disability or national origin
October 29, 2001 Disability issues: security screening (Amended December 6, 2001 and June 27, 2002)
October 12, 2001 Nondiscrimination in inspection and safety duties
September 25, 2001 Refund when flight is canceled
September 21, 2001 Nondiscrimination concerning religion and national origin
June 14, 2001 Disability issues: updated version of Part 382
May 4, 2001 Disability issues: boarding assistance on aircraft with 31 or more seats

January 18, 2001

Internet fare advertising, especially fuel surcharges
May 18, 2000 Disability issues: Applicability of the Air Carrier Access Act to Foreign Air Carriers

March 4, 1998

Disability issues:

  • seating accommodations
  • cabin stowage of electric wheelchair
  • general obligation to avoid discrimination

December 3, 1997

Airline plans under the Aviation Disaster Family Assistance Act.

September 24, 1997

Foreign Air Carriers; Unfair and Deceptive Advertising; Enforcement Policy

May 23, 1997

Disability issues:

  • accessibility of aircraft with 19 through 30 seats
  • accessibility of airports
  • communicable diseases
April 22, 1997 Electronic Ticketing: Passenger Notices     Click here to view document in MS Word format.     Click here to view document in PDF format.

November 19, 1996

Reporting of oversales:

  • misreporting involuntary bumpings as voluntary
  • failing to report bumped passengers that are ineligible for compensation

July 15, 1996

"Choice of forum" contract provisions

  • Fare penalties when carrier cancels flight

March 18, 1996

Internet advertising

July 14, 1995

Fare advertising:

  • Add-on taxes and fees
  • "Percent off" advertising

March 9, 1995

Fare advertising: "each way"

December 20, 1994
  • 2-for-1 fares
  • "Percent off" advertising
  • General fare issues
  • Airline obligations re charter flights
  • Oversheduling and overbooking
  • Frequent Flyer programs: disclosure of blackout dates and capacity controls
  • Disability issues: wheelchairs

October 18, 1994

 Bowl game tours: game tickets

March 16, 1993

 

Disability issues:

  • Accessible lavatories
  • Movable armrests
  • Stowage space in cabin for passenger wheelchair
  • Airline aisle wheelchair in passenger cabin during flight

Suggested Guidelines for Accessible Lavatories in Twin-Aisle Aircraft

May 1, 1992

Fare advertising: add-on taxes and fees

April 10, 1992

Cancellation penalties

December 20, 1991

Disability issues: wheelchair reservation codes


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Travel Tips & Publications | Rules, Guidelines, and Enforcement Orders | Service Cessations / Bankruptcy

Office of Aviation Enforcement and Proceedings
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590
http://airconsumer.dot.gov

(Last Updated:  02/04/2010 )