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Organization & Functions | Air Travel Problems/Complaints | Air Travel Consumer Report | Rules & Guidelines
Travel Tips & Publications | Airline Customer Service Plans | Service Cessations | Safety/Security Information

Industry Letters
Guidance Regarding Aviation Rules and Statute

July 17, 2007	Additional guidance concerning service animals re travel to the United Kingdom
February 20, 2007	Guidance concerning service animals re travel to the United Kingdom
December 13, 2006	College Bowl Games and Playoffs
April 21, 2006	Reporting oversales: value of travel vouchers
July 28, 2005	Accessible aircraft lavatories: providing accurate information to consumers
June 1, 2005	Honoring tickets of insolvent airlines: additional guidance
November 4, 2004	Disclosure of airfare variations: web vs. other sources Surcharges that may be listed separately in advertisements
October 8, 2004	Role of air charter brokers
September 4, 2003	Advertising: "free" tickets, disclosure of fees
July 8, 2003	Reporting of Disability-Related Air Travel Complaints
May 16, 2003	Air Carrier Liability Insurance: Notice to DOT
May 9, 2003	Service Animal Guidance
January 23, 2003	Honoring tickets of insolvent airlines: more information
November 14, 2002	Honoring tickets of insolvent airlines: additional information
August 8, 2002	Honoring tickets of insolvent airlines
August 2, 2002	Airline agents for service of process
June 5, 2002	Advertising: Internet "percent off " discounts and sale fares Disclosure of insurance surcharges and security fees
December 19, 2001	Internet fare advertising of service fees
November 19, 2001	Nondiscrimination in airport security screening (frequently asked questions)
November 16, 2001	Security: FAA guidance on nondiscrimination on the basis of disability or national origin
October 29, 2001	Disability issues: security screening (Amended December 6, 2001 and June 27, 2002)
October 12, 2001	Nondiscrimination in inspection and safety duties
September 25, 2001	Refund when flight is canceled
September 21, 2001	Nondiscrimination concerning religion and national origin
June 14, 2001	Disability issues: updated version of Part 382
May 4, 2001	Disability issues: boarding assistance on aircraft with 31 or more seats
January 18, 2001	Internet fare advertising, especially fuel surcharges
May 18, 2000	Disability issues: Applicability of the Air Carrier Access Act to Foreign Air Carriers
March 4, 1998	Disability issues: seating accommodations cabin stowage of electric wheelchair general obligation to avoid discrimination
December 3, 1997	Airline plans under the Aviation Disaster Family Assistance Act.
September 24, 1997	Foreign Air Carriers; Unfair and Deceptive Advertising; Enforcement Policy
May 23, 1997	Disability issues: accessibility of aircraft with 19 through 30 seats accessibility of airports communicable diseases
April 22, 1997	Electronic Ticketing: Passenger Notices
November 19, 1996	Reporting of oversales: misreporting involuntary bumpings as voluntary failing to report bumped passengers that are ineligible for compensation
July 15, 1996	"Choice of forum" contract provisions Fare penalties when carrier cancels flight
March 18, 1996	Internet advertising
July 14, 1995	Fare advertising: Add-on taxes and fees "Percent off" advertising
March 9, 1995	Fare advertising: "each way"
December 20, 1994	2-for-1 fares "Percent off" advertising General fare issues Airline obligations re charter flights Oversheduling and overbooking Frequent Flyer programs: disclosure of blackout dates and capacity controls Disability issues: wheelchairs
October 18, 1994	Bowl game tours: game tickets
March 16, 1993	Disability issues: Accessible lavatories Movable armrests Stowage space in cabin for passenger wheelchair Airline aisle wheelchair in passenger cabin during flight Suggested Guidelines for Accessible Lavatories in Twin-Aisle Aircraft
May 1, 1992	Fare advertising: add-on taxes and fees
April 10, 1992	Cancellation penalties
December 20, 1991	Disability issues: wheelchair reservation codes

Organization & Functions | Air Travel Problems/Complaints | Air Travel Consumer Report | Rules & Guidelines
Travel Tips & Publications | Airline Customer Service Plans | Service Cessations | Safety/Security Information

Office of Aviation Enforcement and Proceedings
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590
http://airconsumer.ost.dot.gov